Application for Defectives/Concealed Damage RMA
These are the following Samsung Requirements. Please go over these requirements and make sure that everything on this checklist is met before you submit your request. Failure to meet all of these Samsung requirements will result in your request being denied.
If your unit is DOA or Defective please call Samsung Dealer hotline first (866) 797-8727
If an RMA is approved, the authorization number and return instructions will be
e-mailed to the provided contact.
If the unit is defective no pictures are required. All units sent in for replacement must have original box that the unit came in.
Current Location of Damaged Units
Required Sales Receipt for Concealed Damage
Sales receipt for concealed damage
Serial tag on unit - number must be readable
Serial tag on box- number must be readable
Full front view of shipping/unit box with all 4 Corners Included
Full back view of shipping/unit box with all 4 Corners Included
Full left view of shipping/unit box
Full right view of shipping/unit box
Clear photo of unit damage, including surrounding, TV Must Be On
Full Picture Of TV On Must Include All 4 Corners