Samsung Return Form

Application for Defectives/Concealed Damage RMA

These are the following Samsung Requirements. Please go over these requirements and make sure that everything on this checklist is met before you submit your request. Failure to meet all of these Samsung requirements will result in your request being denied. If your unit is DOA or Defective please call Samsung Dealer hotline first (866) 797-8727 If an RMA is approved, the authorization number and return instructions will be e-mailed to the provided contact. If the unit is defective no pictures are required. All units sent in for replacement must have original box that the unit came in.

Current Location of Damaged Units

Required Documents for Concealed Damage (To aid in the time of processing your claim please convert all pics to JPG files and to keep each pic to 1MB or less. Not doing so may result in delays processing your claim.)

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Sales receipt for concealed damage
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Serial tag on unit - number must be readable
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Serial tag on box- number must be readable
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Full front view of shipping/unit box with all 4 Corners Included
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Full back view of shipping/unit box with all 4 Corners Included
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Full left view of shipping/unit box
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Full right view of shipping/unit box
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Clear photo of unit damage, including surrounding, TV Must Be On
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Full Picture Of TV On Must Include All 4 Corners