Sony Home AV Returns

Sony SDN Checklist

These are the following Sony Requirements. Please go over these requirements and please make sure that everything on this checklist is met before you submit your request. Failure to meet all of these Sony requirements will results in your request being denied.

Before filling out the following form, please contact Sony at numbers below to obtain a SDN Form Only if the unit is defective and outside 14 days from date on end user sales receipt. If the unit is within 14 days from date on enclosed sales receipt, fill out the top portion of the form and send. For Damage, no need to call. Just fill out the information below and provide pictures in concealed damage portion.

Sony XBR Tech 866-514-7826 (Television)

Main ES Support 866-924-7669 (All other items)

Your Retail Store Name: *

Contact Name: *

Contact Phone: *

Email *

Model Number: *

Serial Number: *

Description of Problem: *

Date of Install: *

SDN Form Upload (If one was provided):

Click or drag a file to this area to upload.

Customer Sales Receipt:

Click or drag a file to this area to upload.

The following section applies to Televisions only.

For a DOA Claim:

The date product/sold/date SDN form is obtained is within 14 days of each other.
Completely fill out requested information below.
Provide following pictures below.

Visible Defect With TV On:

Click or drag a file to this area to upload.

Full Panel Photo With All 4 Corners in Picture:

Click or drag a file to this area to upload.

TV Label: Readable picture of the model/serial label on the unit:

Click or drag a file to this area to upload.

TV Label:

For A Concealed Damage Claim:

Box must be in pristine condition.
Provide following pictures below.

Box Photos:

For the following photos please shoe direct full view of the box per side.
No cut-out corners or angled views are accepted.

Front Photo:

Click or drag a file to this area to upload.

Back Photo:

Click or drag a file to this area to upload.

Left Photo:

Click or drag a file to this area to upload.

Right Photo:

Click or drag a file to this area to upload.

Direct Full View:

Show all four corners including frame and bezel.
TV must be removed from the tray.
Any sticker covering the panel must be removed.
Unit must be turned on.

Direct Full View:

Click or drag a file to this area to upload.